Homesy — Partnerships

01Who We Are

1.5M

Phone calls answered

1M

Repairs managed

40,000

Homes currently protected

4.7

Trustpilot average (7,000 reviews)

The Zest Group has a CSAT score of 8.6 from 21,000 responses, 85% annual retention, and 5 years' average customer tenure.

2006

The beginning

Our owner, Tim Hanslip, started the business from a conservatory in Winton, Bournemouth.

2011

Home Appliance Guard

Home Appliance Guard was born, a Southampton call centre opened, and we became one of the first warranty companies to be FCA regulated.

2013

Brown goods

We began covering brown goods, protecting on average 4 items per home.

2017

ApplianceServe

ApplianceServe joined the group.

2018

The Zest Group

We launched the Zest Group, synonymous with whole-home services.

2019

Reactive Services

Reactive Services joined the group.

2022

New offices

We moved into two renovated offices in Bournemouth.

2025

Proactive service

We launched Virtual Health Checks and ongoing advice — proactive service, not just point of distress.

2026

Homesy born

Homesy was born, with the tech to manage appliances, give tailored advice, diagnose issues, and order goods and services.

2027

Go to market

Member-platform go to market.

04The Service Network

Our initial focus is a strong network of trusted professionals in each area. We'll start with appliances and then expand to plumbers, electricians, cleaning services and beyond.

Free to join, no introduction fees

No joining fee, no subscription, no cut of your work. We earn from membership, not from you.

Share in Homesy's success

Receive 10% revenue share on all of your paid members, paid whenever a member renews.

Grow your member base

You get first refusal on every member who sets you as preferred for the services you offer.

Protected patch

Strict limits on how many partners cover an area. Enough to provide quality backup, but that's all.

Work comes to you directly

No leads to quote for, no listings to manage. Pre-scoped, pre-priced jobs from local members directly via the app.

Offer additional paid services

Opt in to annual services, support calls, and install and removal jobs.

Earn commission for signups

Receive £25 for each paid signup and £15 for each free signup that becomes paid later.

Keep your margin on parts

Source your own parts and keep the full margin.

On-time payment

All rates agreed up front and payment in 10 working days.

05One Network

Honest advice

Whether it's maintenance schedules, fault diagnosis, support calls, or in the member's home — we back partners who do the right thing for the member every time.

Fairly priced

Your pricing is transparent and clear from the start, with an agreed parts margin. We earn from membership fees, and never charge paid members a markup on your work.

Quality service

A close network of the best independent tradespeople. As a preferred partner, your name is on the member's app, and we build trust in each other.

High standards

We vet every professional in the network — qualifications, insurance, enhanced DBS. You carry the Homesy-approved logo on your van, your site and your engineer ID.

Real time

We route work directly through the app for you to accept. You sign members up in the home and set up their profile. A live dashboard shows your work in progress, payments and reporting.

Repeat work

As the preferred partner, you always get first refusal on the work you can do, and can opt in to provide additional services as you grow.

Earning potential

A 10% revenue share on your member base — introduced customers compound into a recurring book of work, not a one-off lead.

Service delivery

We provide regular member insights, quality scores, outcomes and metrics, and work with you to address any issues quickly.

Growth projections

As the network expands and strategic partners join Homesy, member reach and repeat work scale fast — expected to double between Year 1 and Year 2.

08Next Steps

Background Checks

Qualifications, insurance and enhanced DBS for every engineer, verified up front.

[01]

Introduction to Your Local Network

Where you work, the services you provide, pricing.

[02]

Tech Development

Partner app onboarding and the live dashboard.

[03]

Brand Development

Co-branded materials for you and your member.

[04]

2027 Launch

Ready in your region for day one.

[05]

Let's Build Something Worth Doing.

Built to be on your side. If what you have read reflects the kind of relationship you are looking for, we would like to hear from you.

Get in touch

We review every enquiry carefully and respond within five working days.

07Strategic Partnerships

Once the service network is in place for our launch areas, we'll look for local strategic partners who provide one-off services to specific customer profiles — where Homesy can add value to their offer and drive more opportunities to service partners. Estate agents and property managers, surveyors, architects, kitchen, window and conservatory companies, interior designers, energy consultants and more.

As the strategic partner and service network evolves, we'll look to larger brands to discuss opportunities for them to offer Homesy to their customers and reach a larger market share of homeowners — banks, energy suppliers, home insurers, and staff benefit platforms.

02The Opportunity

For customers

Looking after a home is non-stop. There's an endless list of jobs to do and not enough time. Many people don't realise that simple routines done properly are the best way to stop things going wrong. And when something does go wrong, the right engineer — with proper experience and qualifications — is hard to find.

For engineers

It's expensive to buy leads online and hard to stand out. And customers don't always come back. Networks offer more volume and some repeat work, but can charge a markup on your work, make you wait for approvals and parts, and take a long time to pay.

For customers

One app that knows your home. Scheduled reminders, tailored diagnosis, and a trusted network of professionals a click away when you need them. Honest advice, timely reminders, expert service, and fair prices.

For engineers

Be part of a network that works for you. Local tradespeople providing exceptional service, with each partner referring new members to create more opportunity for each other. Be rewarded with an excellent commission scheme, a revenue share in Homesy, and additional work at fair prices.

03How It Works

The app records everything in a member's home: spaces, appliances, tech, systems, fixtures and fittings. This is the basis for all advice and diagnosis.

Members who sign up are guided through the home setup by their trusted partner. If the partner initiated a free download but not a paid signup, one of the Homesy team will contact the member to do this.

Basic: The app is always free to download, with advice and reminders available to anyone.
Pro: £9.99/month gives unlimited access with the following additional benefits.

Tailored advice is surfaced based on every item's make, model, age, and repair & maintenance history, with reminders timed to what the home needs.

Members can receive scheduled reminders for routine maintenance, virtual health checks, and annual services routed to their trusted partner. Consumables can be ordered on repeat subscription.

Basic: access to the Homesy catalogue with tailored recommendations.
Pro: you pay what we pay and we never add a markup. No profit to us and significant member savings on market rates.

If a fault develops, the diagnosis engine performs detailed screening, finds likely causes and suggests next steps. Home Managers can also perform the diagnosis by phone.

If diagnosis recommends partner support, the job is routed to the right local professional, pre-scoped with any asset history attached. For appliances, the job may be a repair, install/removal, or a paid support call.

Basic: job booking via the Homesy service network. Diagnosis costs £19 with clear options before work starts.
Pro: free diagnosis whenever you need it, and the you pay what we pay guarantee. We never charge more than a partner charges.

06Your Members

What You Can Earn

£25Paid signup

10%Revenue share

£15Free to paid

£20Virtual call

Your Members

Weekly JobsJobs in a typical week

Paid MembersSigning up paid, per week

Free MembersSigning up free, per week

Virtual CallsRemote calls per week

Paid members

Free members

Annual revenue